Frequently asked questions

Please click on the section below to receive a quick answer to your question. Feel free to email or call us too. We’re here to help and easy to get hold of!

  • Getting Started
  • Sustainability & Farming
  • Managing My Account
  • Picking Up
  • Packaging & Recycling
  • Delivery

Do you use GMO seed?

No, we do not use GMO seed and non of the produce we buy from other growers is from GMO seed. Even our bi-color sweet corn comes from non-GMO seed. 

How do I log into my account?

Click ‘Login’ at the top of this page and enter your email address and password. If you have forgotten your password click the ‘forgot password’ link to create a new one. When you login to your account, you are able to change your pick-up location, credit card info, email and address, box size and date(s) of delivery.  You may even add another subscription.

When will I get my next box if I am on hold?

If you cancel an individual delivery your next box will be scheduled for your next delivery date based on your current schedule.If you are weekly it will be the following week, if you are bi-weekly or monthly it will be on your next rotation date. However, you can shift your schedule if you are bi weekly so that you will get your next box the very next week and then every other after that. Be aware that the system will only let you shift your schedule when you put your very next delivery on hold.  The best way to check your next delivery date is to log into your account by clicking ‘Login’ at the top of this page and referring to the calendar in your account. Dates highlighted in green are your scheduled delivery days, any dates in red are deliveries you have cancelled.

Is your produce organic?

What we grow for our boxes we grow in certified organic fields (all except our non-GMO bi-color sweet corn which worms love!) When we grow in certified organic fields we must grow using organic fertilizers, sprays and materials.  When we buy from other farms, we work to buy organic first if available.  Local organic produce is not always available, especially in the winter when much of the organic produce is grown in Mexico. We focus on local first, organic when available, which gives our boxes more year-round variety, higher quality and better value.  However, all of the farms we buy from practice strict food safety regulations and have food safety certifications. Please feel free to contact us with questions on how we grow. You can even ask for Marcus Hunt, our Organic Production Manager. We've been farming for over 70 years and the word "sustainability" is more than just a phrase for us!

 

Where do I pick up my box?

Set up a subscription by clicking on ‘Sign Up” at the top of the page. You may select to pick up your box from one of our 70 locations from Paso Robles to Goleta or can choose to have your box delivered directly to your home or office.  When you are scheduled for a box, go inside your pick up location within the scheduled pick up times, sign next to your name on the list, pick up the correct size box. Please return your empty box later. 

How do I sign up and set up an account?

Click ‘Sign Up’ at the top of this page or call us at 805-489-540.

How do I pick up my box?

Go inside your pick up location between the pick-up hours and ask them where the Talley boxes are. Be sure and sign next to your name to be sure you are on the list, otherwise you will take someone else’s box. Please pick up your box on the day it is delivered. Produce is perishable and our pick-up locations do not have refrigeration. Please return your empty box at your convenience to any one of our pick up locations, many of which have our box holders. 

How often do I have to get a box?

You can receive the Original box weekly, every other week or monthly, and the Junior box weekly or every other week. Our system is flexible and you are able to cancel individual deliveries with one day’s notice, whether you are going on vacation or simply don’t want a box for that week. You may also add a box on a week you were not originally scheduled and you can always change your options like delivery week or pick up location, up until the day before delivery day.

Do you have food safety certification?

Yes!  We are certified yearly with GAP (Good Agricultural Practices), GMP (Good Manufacturing Practices) and LGMA (Leafy Greens Marketing Agreement.) We go through annual scheduled audits and more frequent surprise audits. 

When will I be charged for my box?

The morning of your scheduled delivery day. The charge will be processed around 4 am. If your payment is declined your delivery will be cancelled until your payment information is updated. Be sure you let us know you updated your payment so we can pack and deliver your box, otherwise we will not know that you updated your card. 

Will I know in advance what produce is coming in my box?

Yes! Every Monday morning we send out an email to all of our subscribers that describes what is coming in each size Talley Farms Box. Even those members who are not scheduled for a box the coming week will receive this email. Perhaps they will choose to add a box!  You may also customize the items in your box. Please see below on how to do this in Managing My Account. 

Can I cancel individual deliveries?

Yes! Our system is flexible and you are able to cancel individual deliveries with one day’s notice, whether you are going on vacation or simply don’t want a box for that week. You can also deactivate one or more of your subscriptions in your account by contacting us at FreshHarvest@TalleyFarms.com or 805-489-5401. When a subscription is deactivated you will not receive a box or be charged for one but you will still receive our emails telling you what is in each box. Just let us know when you are ready to start eating healthy again and we can activate your subscription. 

Is there a commitment to sign up or can I cancel my subscription at any time?

There is no commitment to signing up. You may cancel at any time with one day’s notice, even after receiving only one box. Just sign into your account and click on "cancel subscription." You are also able to cancel individual deliveries with one day’s notice, whether you are going on vacation or simply don’t want a box for that week.

Can someone else pick up my box for me?

Yes!  Just be sure they sign next to your name on the list at the pick up location. 

How much do your boxes cost?

The cost of your box will depend on the options you choose.

  • Original box: $30, Junior: $25 when picked up from a drop off location

  • Original box: $40, Junior: $35 for Local Home Delivery

  • Original box: $45, Junior: $38 when shipped overnight to your home/office in California, Arizona, Nevada, Utah, Idaho, Oregon or Washington 

How big is the box, how much comes in the box? Are there different size boxes?

We have two different box sizes, Original and Junior and you can switch between the two sizes if you choose to. The Original Box is suggested weekly for a family of 2-5 people, depending on how much produce you eat and how often you eat at home. Our Original box contains an assortment of 9-12 different fruits & vegetables: 2-3 dinner vegetables, 2-3 sweet tasting fruits, and an assortment of fresh salad ingredients. Our Junior box contains 5-8 different fruits and vegetables and is suggested for an individual or couple.

Can you deliver a box to my home or office?

Yes! Whether you are located here on the Central Coast of California, or most anywhere across the Western United States we can deliver directly to your home or office.

How do I add or change pick up locations, box size or how often I receive a box?

Click ‘Login’ at the top of this page to access your account. Click on the pencil icon to the right of your subscription. Select ‘change subscription’ and adjust whichever detail you need to change. You can also contact us at FreshHarvest@TalleyFarms.com or 805-489-5401 to make the change for you.

 

What kind of payment options do you offer?

We take all kinds of credit and debit cards.  Currently we do not take ACH, eCheck, or EBT but we’re working on that! You may also write us a check made out to Talley Farms and mail it to us in advance of your delivery. You may also come to the farm and pay in cash. Our pick-up locations do NOT take payment.

How do I cancel my subscription?

Click ‘Login’ at the top of this page to access your account. Click on the pencil icon to the right of your subscription. Select ‘cancel subscription’. You must do this at least one day before your next delivery.  You can also contact us at FreshHarvest@TalleyFarms.com or 805-489-5401.  Consider having us deactivate your account if you just need to take a break or are travelling for awhile. If you do cancel your subscription, you still have an account with us and may login anytime to add a new subscription when you decide to start back. 

 

What time do you deliver?

For local pick-up, please see your email or our website for pick up hours at your specific location. For Local Home Delivery, our SLO Safe Ride driver starts delivery in South County around 2 pm and finishes in SLO as late as 8 pm. For shipping box delivery by GLS, your box will be delivered to your home or office between 8 am and 5 pm.

Can I return the empty boxes?

If you pick up your Talley Farms Fresh Harvest at one of our convenient locations, please return your empty box from your previous pick up. Most of our drop locations have a container where you can return your empty boxes. We get back about 80% of our boxes for reuse. As most of us know, cats love empty boxes and may be tempted to sleep in yours. For food safety reasons, we line each box with a new plastic liner. Please use this liner to store large produce items in or reuse it as a garbage pail liner.

Do you deliver to my area?

Please enter your zip code on the front of our website to see if we can deliver to you. We deliver on the Central Coast of California to pick-up locations from Paso Robles down to Goleta. We do local home delivery in SLO and South County areas. We can ship our boxes to most anywhere in California, Arizona, Nevada, New Mexico, Oregon, Washington, and Idaho. Produce is packed and shipped the same day and is delivered in one to two days depending on your location. To confirm delivery availability, please contact Andrea or Lisa by email at FreshHarvest@TalleyFarms.com or by calling us at 805-489-5401.

Can I change my pick-up location?

Yes! Just sign into your account and choose “change location.” You can change it permanently or just for one time.  If it’s just a one time change, be sure and change it back after your pick up day. 

Are your boxes certified organic?

We cannot say our boxes are certified organic boxes because there are weeks when not all the items in our boxes are certified organic. Under law, when a conventionally grown produce item touches a certified organic produce item, the organic item is no longer certified.

Do you have a refer-a-friend program?

Yes! When a friend who is an existing member refers you, just type their name in the section “where did you hear about us?” when you sign up. We’ll give them $5 off their next box and give you $5 off your first box. 

What if I forget to pick up my box?

Call your pick up location first thing in the morning to see if it is still there. Talley Farms does not pick up left over boxes at locations nor do we know who picked up and who didn’t. Customers are responsible for remembering to pick up their box on the day it is delivered. 

If your box is not at your location the following day please contact us at FreshHarvest@TalleyFarms.com or 805-489-5401. Boxes that are not picked up at our locations are donated to local food distribution facilities or are enjoyed by employees of our pick up locations.  The food will not go to waste.

Are gift boxes and gift certificates available for purchase?

Yes! Please contact us directly at FreshHarvest@TalleyFarms.com or 805-489-5401 to order a gift certificate or schedule a gift box delivery. We can bill your existing account for your gift or bill a credit/debit card through

Why is my box lined with a big plastic bag?

For food safety.  We reuse your box and we do want to put your food in a used box that another member had in their garage.  Cats love boxes! We continue to look for other ways to keep your food safe. Meanwhile, use your plastic liner in the box in a trash can or to store large produce items like napa cabbage that doesn’t fit in a regular size bag.

How do I redeem a gift certificate?

Just contact us at FreshHarvest@TalleyFarms.com or call us at 805-489-5401. Currently, our system is not able to redeem gift certificates online and we have to do it manually.

What if my name is not on the list?

Then we did not deliver a box for you and you were not charged.  Please contact us at FreshHarvest@TalleyFarms.com or 805-489-5401.

 

Can I visit the farm?

Yes, we offer our Talley box members free farm and winery tours on announced, scheduled days.  When we have room, we open the tours up to the public. During the summer and fall we offer scheduled canning and jamming classes, usually on Sunday.  We offer educational farm tours for schools and other organizations but not in August through October when we are in the midst of our busy pepper season. Just contact us to schedule a tour for your organization.  

Can I customize my box with different items?

To customize, respond to our Monday morning email that all subscribers receive that tells you what is coming in that week’s boxes.  Tell us what you want to take out (if anything) and what you want to add. We do not deliver custom boxes to all of our pick up locations and we charge a $2 fee to customize. If your Talley Farms Box is delivered directly to your home or office, you may customize your box for no additional fee.  If interested in a custom box, please contact us directly at FreshHarvest@TalleyFarms.com or 805-489-5401.

What if there are no more boxes or the right size box at my pick up location when I go there?

Then someone else took your box.  Please contact us at FreshHarvest@TalleyFarms.com or 805-489-5401 and we'll either credit your account or get you a new box. 

 

Why is some of my produce bagged?

Some items like green beans or brussels sprouts need to be weighed and will roll around in your box if they are not bagged. Bagging some items keeps them from bruising.  Plus, most produce items need to be put in a bag to stay fresh longer in your refrigerator. Reuse the baggies in your box.  

Can I have more than one subscription in my account?

Yes! You may have numerous subscriptions in your account. You can even give each subscription it's own name. Suppose you want to send a parent or child a box every other week? You can add a subscription to be picked up, delivered to their home locally or shipped to them throughout most of the Western US. You may then control this subscription in your account along with your other subscription(s). 

What happens when I go on vacation or if I travel a lot?

Using the calendar in your personal account, you can cancel individual deliveries for up to 6 months in advance.  You can adjust your delivery schedule to match your personal schedule by shifting your schedule if you are bi weekly. If you don’t know when you will return, please contact us to deactivate your account.  No charges or deliveries will be made when deactivated. Just contact us when you return! 

How do I gift a box?

Perhaps you know of a needy relative or friend whom you would like to send a box to on a recurring basis. You may have more than one subscription in your account at a time and manage them online. You can even name each of your subscriptions so as to manage them more easily.

If I have a bi weekly subscription, can I shift my delivery schedule to the opposite weeks?

Yes!  Sign into your account. Look at your Upcoming Shipments. If your next delivery day has a dotted line around it, you are not currently scheduled that day.  If you want a box that day, click on that date.  The system will ask you if you want to add a box and shift your schedule.  If your next delivery day is green, you are scheduled for a box. If you want to cancel that delivery, click on the green box and the system will ask you if you want to cancel that box and shift your schedule. Always feel free to contact us for help. 

Do you grow everything in the box at Talley Farms?

No, not everything in our Talley Farms Boxes is grown by us.  We buy from other local farms, giving our boxes more variety and good value.