Talley Farms Fresh Harvest CSA Policy

 

Signing Up - When you sign up, a secure, online member profile is created for you with your share options, your pick-up location, and your account activity. You can view and edit your account, change your pick up location, credit card info, or password and even place a vacation or suspension hold just by signing in to your account.

Payments - We bill your Visa, MasterCard, American Express or Discover credit or debit card the same day your Fresh Harvest is delivered. It’s automatic and you will get a statement by email. We do not store any of your personal or financial information on our website. Our order site is run by Farmigo and your information is stored securely by Authorize.net.

Picking Up Your Order - Please remember to pick up your order or have a friend or family member do so. When you pick up at your selected location, check in at the front desk and they will tell you where to go. Every location is laid out a bit differently. Please sign next to your name.  We ask our members to do this so you can be sure you are on the list and scheduled for a box.

Missing Your Pick Up - If you miss your pick up, call the store when they open the following morning to let them know what time you will be in to pick up your box.  Our pick up stores are our partners in distribution and they have agreed to hold your box until at least noon the next day.  If they do not hear from you and you forget or are not able to pick up your box, it will be donated to an interested party or facility, such as the SLO Food Bank, Prado Day Center or St. Patrick’s Outreach. We’re sorry but we cannot give a credit for boxes that are not picked up; but don’t worry, the produce will not go to waste.

Changing Your Pick Up Location - If you want to change your pick up location, please do so 2 days before your pick up day. If you switch and then want to switch back, you’ll need to log into your account again to do so.

Vacation and Suspension Holds - You may put your Fresh Harvest delivery on hold by logging into your account. Please do this before midnight on Sunday for the coming week. Your credit/debit card will not be charged while your delivery is on hold. For emergencies, call Andrea or Lisa at 805-489-5401 or email them at FreshHarvest@Talleyfarms.com.

Communications - Talley Farms Fresh Harvest communicates with you via email on a regular basis to inform you of a payment or to remind you of a scheduled pick up. Sometimes we will need to send out alerts about your order or inform you about happenings on our farm. By becoming a member of our CSA, you are agreeing to open and read all email communications as soon as you see them since much of the information is time sensitive.

Cancellations - You may cancel your subscription at any time, giving us 2 days notice before your pick up day by calling Andrea or Lisa at 805-489-5401 or sending them an email at FreshHarvest@TalleyFarms.com. Please request a confirmation email back confirming your cancellation.

Holiday Changes - We will give you plenty of notice about holiday date changes.

Returning Your Box - Please return your box when you pick up your next Fresh Harvest to your pick up location. Many locations have box holders available.  Please keep the plastic liner and we will replace it with a new, clean liner.  This addresses our strict food safety requirements.

Privacy Policy - We do not sell, rent or give our email list, customer list or any personal /financial information to anyone. EVER!

Our GuaranteeTalley Farms Fresh Harvest guarantees our produce for quality and freshness, and we pride ourselves in providing excellent customer service. If for any reason, you are not happy, please contact Andrea at 805-489-5401 or Andrea@TalleyFarms.com. We will be happy to give you a refund or credit for any product or order that does not meet your standards. Our vision statement is “Excellence in Everything” and we strive to exceed your expectations each and every week.

Thank You! - Your membership to Talley Farms Fresh Harvest reflects your commitment to help grow and strengthen the local food network. Thank you and enjoy in good health!